IP Relay Service
Navigata’s IP Relay is a relay service for deaf and hard-of-hearing individuals to place and receive text-based relay calls from their personal computer (PC) and/or mobile device.
An IP Relay operator will connect an IP Relay caller to a voice party. All calls are strictly confidential. All you need to use IP Relay is a PC with an Internet connection.
There is no charge for using IP Relay Service to place local calls or long distance calls within North America using a PC. For wireless Smartphone devices all applicable usage charges still apply. International calls are billed at regular long distance rates.
Calls placed through the IP Relay Service are also entirely confidential. IP Relay agents are professionally trained and follow a strict code of ethics. No record of conversation content is retained.
How IP Relay Works
A person who is deaf, hard of hearing or speech disabled uses a PC or wireless web-enabled device to type his or her conversation to an IP Relay agent, who then reads the typed conversation to the other party. The IP Relay agent then types the other party's spoken words back to the IP Relay user.
How to Register for IP Relay Service
To use IP Relay, you must first register for this service:
- Download the IP Relay sign-up form here.
- Send your completed form to connections [at] navigata.ca or fax to : 1.800.968.9377
You will be given a 9-digit IP Relay number and password to access the service, once your application has been processed.
How to use IP Relay
Once registered for the service, you may access IP Replay by pointing your web browser to:
IP Relay Portal - https://iprelayservice.net
You will be prompted to enter your 9-digit IP Relay number and a password to logon to the service. Once logged on,you will be taken to the IP Relay Service page where you can begin making calls.
For more information about using IP Relay, please consult the IP Relay User Guide.