News

Navigata to Deploy CHR Solutions' BSS/OSS Software Solution

April 29, 2010

CHR Solutions, Inc. today announced that Navigata Communications 2009 Inc. will deploy CHR's Martin OMNIATM and OASIS - an end-to-end BSS/OSS solution for integrated, real-time customer care; self-care; facilities management and order management. This solution will support Navigata's plans to offer next-generation CLEC services to small- and mid-sized businesses in western Canada, and allow them to migrate their legacy applications into a single system.

CHR's BSS/OSS solution supports Navigata's broad range of communications services, including local and long distance service, broadband Internet access, data networking solutions, managed security and server co-location services. "The CHR suite of software offerings will help us streamline our back-office operations and improve on delivery intervals to our customers," said J. Owen Gilbert, senior vice president of sales, marketing and customer service at Navigata. "This fully-integrated system will enable us to provide an enhanced customer experience as we prepare to enter the CLEC market in Canada beginning with our launch in Vancouver."

CHR's BSS/OSS solution provides Navigata with a single, unified platform from order entry and management to service delivery and end-user billing. In addition, Navigata will be able to use the solution to introduce new services to customers using web self-care and self-provisioning technologies. The solution provides the framework to significantly automate processes, supply critical information, and streamline the tracking and maintenance of the entire network.

"Communications providers are under increasing pressure to deliver next-generation services to their customers," said Jim Odom, president of software solutions at CHR. "We are pleased to have the opportunity to work with Navigata and help them meet the ever-increasing demands of their customers."